Frequently Asked Questions
Everything you need to know about our slime-inspired apparel and accessories.
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Once shipped, domestic delivery usually takes 5-7 business days depending on your location.
What is your return policy for apparel?
We accept returns on unworn, unwashed clothing with original tags attached within 30 days of purchase. Please note that custom slime kits and opened sensory products are final sale.
Do you offer international shipping?
Yes, we ship our fashion and sensory products worldwide. International shipping rates and delivery times are calculated at checkout based on the destination country.
How should I care for my Sloomoo clothing?
To keep your gear looking fresh, we recommend machine washing inside out with cold water and tumble drying on low heat. Avoid ironing directly on graphic prints.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change my shipping address after placing an order?
If your order has not yet been processed by our warehouse, we can update your address. Please contact our support team immediately with your order number.